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Yes, there are differences in cost depending on the channel you use to request the refund. If you request a refund online, the request has no costs.
If you request your refund through the Contact Center or at a TAP sales counter, refund processing is subject to a service fee of 40 EUR/50 USD/60 CAD, charged per ticket.
The conditions are different for tickets issued in the USA, Canada and Brazil: in these countries, regardless of how the refund request is made, the refund service fee is not charged if the refund request is made within the first 24 hours after ticket purchase and if the trip for which the request is being made starts more than 7 days from the date of purchase.
You are entitled to a refund of your ticket if, after the cancellation of your flight, you have not traveled on another alternative flight.
In this case (involuntary refund), you can choose to be refunded via a voucher, benefiting from an increase of 10% of the total amount paid for the ticket, or, you can choose to be refunded using the same method of payment used to buy the ticket (without an increase in the total amount paid for the ticket). These conditions apply, regardless of the reason for flight cancellation (e.g. adverse weather conditions).
If you choose the refund to be paid in the form of a voucher, the following conditions apply:
Click here to request a refund.
In this situation we say the refund is voluntary, i.e.: by choice of the passenger.
The amount to be refunded can be paid in the form of a voucher, or, through the same method of payment used to buy the ticket, and, the refund rules of the fare and route you purchased will apply.
For more information on the refund conditions according to the fare and route you purchased, see this page.
If you choose the refund to be paid in the form of a voucher, the following conditions apply:
Click here to request a refund.
The extra service is refundable in only three situations:
The refund of the extra service is done through the same method of payment used to buy the extra service.
The refund request can be submitted here.
For more information about TAP's Extra Services, see this page.